TERMS OF SERVICE FOR LISTING SERVICES

This document is an electronic record in terms of the amended Information Technology Act, 2000 and rules and regulation made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the Terms for access or usage of mrs work’s service via mrs work Portals. This document meets the stipulations and conditions mentioned in Section 65B (2) of the Indian Evidence Act, 1872.

This Terms Of Service guides the contractual relation between Vendors (hereinafter called as “Vendor”/”Service Provider”, “You” or “Your”) and mrs work Limited (hereinafter called as mrs work,) and it governs the services offered by mrs work through its application (www.mrswork.com), phone Search, SMS, WAP, APP or any other medium (collectively called “Portals” ). mrs work offers you its services only on the Terms and any amendments made under this Terms of Service. mrs work’s endeavor will be to send the Terms of Service to you on your registered email ID and/or mobile number via Emails/Sms/WhatsApp and the same is also published on mrs work ’s application at https://www.mrswork.com/Terms-of-Use/Service-for-Listing– Service.

1)INTRODUCTION : The Services (defined hereinafter) of ‘mrs work ‘ is provided by mrs work Limited, a company incorporated under the Companies Act, 2022  and having its registered C/O SURAJ SINGH VILLEGE CHAMRAULI PRATAPPURA SHAMSHABAD ROAD AGRA Agra UP 282001 IN 064 (“mrs work”). mrs work  carries on the business of providing information about Vendors (defined hereinafter) of various products and services (“Information”) in selected towns and cities in India (“Service”) to end users. mrs work is local search engine and it primarily provides directory services to its Callers/Users as per their requirements & searches made on mrs work’s portals in as much as this terms of use is concerned as applicable to the vendors. mrs work search service is available to users through multiple platform viz., Internet, mobile internet, telephone (voice, text & SMS). mrs work  is merely a medium which connects general public with vendor’s goods and services listed on mrs work, however, at the same time it does not intend to guarantee any business to such Vendors. The Vendor details as provided by them are specified in the listing available at mrs work’s portals. mrs work’s objective is to provide a quicker guide for up-to-date Information in a user friendly manner and via a medium that the end user is comfortable with. The end users (“hereinafter referred as Callers/Users”) of the Service are persons who may want to purchase goods / avail services and are seeking information about the Vendors of such goods and services. These Terms of Service (defined below) and the invoice mentioned in Clause 13 constitute the entire understanding/Contract) between mrs work and the Vendors.

2)INTERPRETATION :

(a) Contract means this Terms of Service together with all Schedules and Annexures (if any);

(b) References to a party hereunder shall include such party’s successors, permitted assigns and any persons deriving title under it;

(c) The descriptive headings of Clauses are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of the content of such Clauses;

(d) The use of words in the singular or plural, or with a particular gender, shall not limit the scope or exclude the application of any provision of this Contract to such person or persons unless the context otherwise permits;

(e) Any grammatical form of a defined term herein shall have the same meaning as that of such term; and The words “including” and “includes” herein shall always mean “including, without limitation” and “includes, without limitation”, respectively.

3)SUBSCRIPTION:

Vendors may be business houses, small medium enterprises, corporate entities, semi-corporate entities, establishments or individuals, who subscribe to the Service in order to list their company or business. mrs work will provide only the Information about the Vendor to the Users in the manner provided for in these Terms. Vendor agrees and acknowledges that mrs work does not guarantee any business to the vendor and is merely a medium through which information is made available to the general public.

4)GENERAL TERMS :

(i) This Terms of Service, including any Invoice, Annexures etc. together will be referred as “Contract/ Terms of Service”. This Terms of Service will override any previous understanding (whether written or oral) between the Vendor and mrs work on the subject matter hereof. The Terms Of Service shall be valid and effective for 1 (one) year or more from the Effective Date unless otherwise agreed by the parties and in accordance with the terms of Service subject to the timely receipt of the payment. The Service would automatically stand renewed unless (a) the Vendor intimates mrs work by prior written notice (either by email or through registered post) at least 3 (three) months before the expiry of the 1 (one) year tenure, expressing their intention not to renew the Service or (b) is terminated by either Party prior to renewal in accordance with these Terms. In the absence of any written communication by the Vendor as to non-renewal after the expiry of the 1 (one) year tenure or unless terminated earlier by either Party, the Service would stand automatically renewed on terms specified herein. By agreeing to the terms of the Contract, the Vendor shall be deemed to have consented unconditionally to all such addendums and amendments to the Contract without requirement of any specific notice or signature thereto. mrs work is entitled to modify the Terms of Service as it deems fit and will not be required to provide a specific notice of such change to the Vendors. It shall be the sole responsibility of the Vendors to visit the Applicationand update themselves of the modifications/changes to the Terms of Service. Any changes to or amendment to these Terms or the Terms of Service will be deemed to take effect from the Effective Date and will be binding on the Vendor.

(ii) Subject to terms set out in Clause above, it is clarified that the automatic renewal of the Service will also be subject to sufficient credit balance of Vendor being available in the Vendor’s account with mrs work. It is further clarified that in ECS/ CCSI mandate should be active and the payment should be honoured on the stipulated date for the purposes of renewal of the Service.

(iii) The automatic renewal of the Service is subject to the absolute discretion of mrs work. The amount mentioned in the Invoice along with any other document which forms a part of this Terms of Service, Total Fee is the decided fee for the provision of Services and shall not be reviewed at any point except at the discretion of mrs work. The Vendor’s by making the payment as raised in the invoice confirms the acceptance of Terms of Service as set out herein, for availing the service from mrs work.

(iv) The vendor hereby authorizes that upon the execution of ECS / CCSI MANDATE mrs work is authorized to DEDUCT minimum of 9 months ECS, thereafter Vendor has the option of terminating the Service. The Vendor shall only terminate the Service upon the completion of minimum tenure of 9 months from effective date which can be terminated by giving prior 3 (Three) months written notice (either by email or through registered post) to its bill due date, expressing intentions of discontinuing the Services.

(v) Notwithstanding anything contained anywhere in this contract, The Vendor undertakes that if any concession is availed by Vendor while availing mrs work services it shall be under obligation to honor the payment (through any mode as opted) under any circumstances for the total tenure of the services as availed by the Vendor subject to terms of service as mentioned in this document. The Vendor hereby authorizes that upon the execution of ECS / CCSI MANDATE mrs work is authorized to DEDUCT the ECS/CCSI or any other payment mode for the total tenure as per the services availed especially where concession is availed by Vendor.

(vi) In respect of Premium listings or any other Listings, where the payment mode and manner opted by the Vendor is Electronic Clearing Service (ECS) or Credit Card Standing Instruction (CCSI), the Service would be automatically renewed as mentioned in Clause 4 of these Terms, however such automatic renewal is subject to the condition that same will be so renewed at revised values (commercials) as existing on the date of automatic renewal and on such other terms as may be determined solely by mrs work. Notwithstanding anything contained in this Term of Service, the automatic renewal and the terms of such renewal will be at the absolute discretion of mrs work.

(vii) It is clarified that, irrespective of whether the Vendor has registered or not registered their entity/ firm’s contact numbers in the “Do Not Call” registry of Telecom Regulatory Authority of India (TRAI), or any other statutory body, upon acceptance of the Terms Of Service, the Vendor would be deemed to have given their consent and authorized mrs work to share the Vendor’s details and contact numbers for business and promotional purpose with Users of the Service and for other business purposes of mrs work. Further the Vendor, by accepting the Terms of Service, has given his consent to mrs work to contact him for any business promotion of mrs work. The Vendor confirms that Vendor shall carry out all the obligations as specified in the Terms of Service. The Vendor also undertakes to take all such measures as may be necessary to ensure that the Users do not encounter any difficulty in contacting the Vendor. In the event the Users are unable to contact the Vendor it would not be deemed to any deficiency in the Services rendered by mrs work. The Vendor undertakes to comply with all the present and future TRAI regulations or regulations of any other regulatory bodies on subject matter covered under this clause and would ensure that User or mrs work  will not face any difficulty in contacting the Vendors.

5)INFORMATION DISSEMINATION :

mrs work currently disseminates Information to the Users through different platforms, viz., telephone, internet, WAP (Wireless Access Protocol) and Wireless (SMS short code) SMS and Whatsapp. mrs work may, at its discretion cease providing Information over any of the above platforms or provide Information over other platforms or modify the manner in which Information is provided over any of the existing platforms, as it may deem fit, from time to time.

6)VENDOR LISTINGS:

1) This refers to the various kinds of Listings Service that can be selected by the Vendor. mrs work provides the following kinds of listings Service (“Listings”): (a) Premium Listings (b) Package Listings (iii) VFL / LFL (Verified / Lifetime Listing) Package (iv) SMS-Promo Services. (v) Cost per enquiry-based packages (vi) Other Services as may be introduced by mrs work from time to time and or as mentioned in the invoice or the proposal forms as the case may be.

a)Premium Listing

The Vendor agrees that the PREMIUM LISTINGS are the position-based services, which can be fixed or rotational in nature as reasonably decided by mrs work, as per availability in the selected categories and pin codes on the day of receipt of the payment on mrs work’s account. Under rotational search, in respect of specific area search, the listing of the vendors will appear on those positions, which have been opted by them. In respect of all area searches, the listings will be displayed rotationally on the basis of amounts paid by them for that category. The Vendor agrees that it shall enlist itself under the Listing which is mentioned in Clause 6 of the Terms of Service. The packages value may vary based upon the city town, medium, category, and such other parameters as may be identified by mrs work.

 In the event Vendors wish to change/add any categories/pin code etc, it will be done at additional cost, depending on the availability and discretion of mrs work. However in case of removal/cancellation/deletion of any categories/pin code in the existing listing, the Vendors shall not claim to reduce the cost or refund the money on the basis of removal/cancellation/deletion of any categories/pin-codes. mrs work reserves the right to change the aforesaid Listing Service options by adding new listings or deleting the existing listings or adding, deleting, modifying or merging any categories or keywords or pin-codes. In the event the listing applied for is no longer available, mrs work shall endeavor to allot similar Listing to the Vendor. The final decision making power with regard to Listing shall however vest with mrs work and such decision shall be final and binding on the Vendor.

 The Vendor agrees and undertakes that if Vendor has opted for the maximum number of enquiries in the contract (irrespective of tenure), under such arrangement there shall be no fixed tenure that would be defined. The tenure would be determined on the basis of maximum numbers of enquiries provided to the Vendor’s listings. The Vendor acknowledges that numbers of enquires shall solely be dependent on the market trend/response or user’s demand and mrs work does not guarantee on the numbers of enquiries however it shall be its endeavour to provide the services on best effort basis.

b)Package Listings

Under Package listings, the consideration as paid by the vendor would be allocated by mrs work, as available, over categories and pin-codes / locations as opted by the vendor for their listing/contract. The services under package listing would be on rotational basis for a given area specific search or all area search. Vendors would be given preference on the visibility in proportion to the consideration amount paid for that category etc.

c)VFL (Verified Listing) and Life time listing (LFL) Package.

1. i) The terms as mentioned under sub clause C shall only be applicable to VFL Package:
2. ii) mrs work will be providing VFL & LFL packages under promotional scheme to Vendor as per the terms as mentioned under the terms of use. In VFL & LFL packages, a) mrs wor will display the “mrs Verified” logo in Vendor’s business listing. The verified logo would be visible as long as the Vendor’s business listing is active on mrs work portals subject to the terms mentioned under terms of use and periodical other verification of the listing by mrs work Limited/its representatives. b) mrs work for a consideration as determined and paid by the Vendor shall provide the listing services under VFL package for period up to one (1) year.

iii) The Vendor opting services under VFL & LFL shall also get the visibility preference over the free listing. mrs work for the purposes of disseminating information to the users, it shall provide life-time services under this package. The visibility under the lifetime services in relation to disseminating the information to the users shall be made available on mrs work portals provided Vendor’s business listing is active on mrs work portals as per applicable terms of service & as per mrs work’s business policy revised from time to time. mrs work, at its discretion, shall not be liable in any manner to provide the services or otherwise in the event of failure on the part of Vendor’s to honour the payment for VFL & LFL packages. mrs work reserves its right to determine the listing in the event of non-payment for its services and as per its business requirement.

1. iv) Notwithstanding anything contained hereinabove, all other clauses specified under “Terms of Service for Vendor” shall remain applicable in full force to the Vendor who has obtained services under VFL & LFL from mrs work”.

d)Cost per enquiry:

the Vendor/ business listing must identify the business category in which he/she wants to be listed (“Category”) and agrees to pay per enquiry & the total nos. of enquiries. An enquiry is generated when (i) in relation to Telephone & SMS when mrs work disseminates information about the vendor/ business listings to a user/caller upon the request by the caller/user for information (ii) in relation to online information, be it directory or other facilities as made available to the users who enquires relevant details of vendors his products/services or business entities details. Currently the mediums available are Telephone/ SMS & online. The cost per enquiry shall be determined based on the total nos. of enquiries divided by total amount as paid by the vendor. To clarify, upon each enquiry being generated through mrs work an amount equal per enquiry shall be deducted from the total amount paid by the vendor/business listing. Upon threshold being reached on a given day, no more enquiries shall be shared under the contract however; the vendor may have an option to renew the services as per the prevailing rates.

e)Guaranteed Leads / Calls / Transactions:

Under Guaranteed Enquiry campaign, Vendor//business entities will receive enquiries, calls, among other details, in relation to the information as sought by the user. These enquiries as shared to Vendor/business entities are chargeable, as per payment plans opted by the Vendor/ business entities under this campaign. The services under Guaranteed Enquiry campaign will remain in effect till the completion of minimum enquiry commitment.

f)Pay Per Enquiry:

Under this plan/services, Vendors in its profile page as made available will be able to access the details of an enquiry or enquiries and its applicable charges that will be deducted from Vendor’s account, as maintained with mrs work. Vendor availing this plan/services, are required to maintain the interest free & non-refundable deposit amount(as per invoice) from time to time. Vendor’s agree and understand that mrs work will be entitled to DEDUCT THE CHARGES /FEES PER ENQUIRY , APPLICABLE TAXES & OTHER CHARGES from the account/deposits belonging to a Vendor. Vendor agrees and acknowledges that deposit amount, fees & other charges are subject to change . The charges/cost for per enquiry to be deducted shall also be revised by mrs work from time to time. The amount so deposited under this plan/services by Vendor is NON-REFUNDABLE & NON-TRANSFERABLE. Any enquiry as shared by mrs work with Vendor under this plan/services or otherwise does not guarantee any business for the Vendor.

g)Pay Per Performance Services:

Details of Services:

1. I) Bundle Services – i) Display – shall mean listing visible on mrs work portal with the name, contact detail, address and other details as provided/uploaded by Vendor. ii) Calls -shall mean direct calls made by User/Callers to Vendors. iii) Direct Enquiries – User’s directly enquiring for Vendor’s product/services by clicking on “Whatsapp” icon ” available on mrs work platforms.
2. II) Optional Services -a) Grab Leads/Enquiries – These are additional enquiries which vendor may opt to avail services at additional cost.

 Pay Per Performance Services:Vendor can avail Bundle Services (as defined above at point no. I) based on the payments made by Vendor to mrs work. The visibility of the Vendor’s business listing on mrs work portal will be determined on the payment plan chosen by Vendor.

Vendors as per their requirement, will be able to exercise control/access their daily expenses from dashboard made available under Bundle Services viz., i) Display, ii) Calls and iii) Direct enquiries to the Vendor. Vendors while availing bundle services will be able to add/reduce the daily amount (subject to minimum threshold) using the control mechanism available the Dashboard.

 Optional Services :(As defined above at point no. II) the services can be availed subject to Vendor making necessary payment in advance. Vendor agrees and confirms that mrs work is providing the services on AS IS BASIS ONLY, WITHOUT ANY EXPRESS or IMPLIED WARRANTIES OF ANY KIND. Vendor acknowledges that there are no restrictions on the maximum numbers of calls made by users to Vendors and User as per its discretion may directly calls to Vendor.

It is mandatory for the Vendors to maintain the minimum threshold value, in the event if minimum threshold value is not maintained by the Vendors, then mrs work will have right to deduct (at any time) the maximum amount as per ECS Mandate form, CCSI, NACH form or any other payment mode executed by Vendor to avail monthly installment payment facilities.

7)”mrswork/mrs Verified” Stamp

“mrswork/mrs verified” means, the information related to name, address, contact details of the business establishments have been verified as existing at the time of registering any Vendor with mrswork. This verification is solely based on the documents as supplied by a Vendor/s or as per the details contained in Customer E – Registration Form.

8)”mrs Trusted” Stamp

“mrs Trusted Stamp” indicates that the identity & information of the vendors/services, viz., name, address, contact details, business name has been verified on best effort basis, as existing, based on the documents/information furnished by the vendors/service providers. “mrs Trusted Stamp” are also allocated to the vendor’s/service providers considering user’s reviews/ratings or any other criteria.

9)LISTING/ SERVICE AND OTHER FEES:

1. a) The Vendor agrees/undertakes to pay advance and non-refundable Listing/Service Fee and other applicable charges/fees for any additional feature/upgraded services /facility etc. as availed by the vendor from time to time. The applicable charges/commercials will be determined by mrs work at its sole discretion. mrs work on the receipt of such fees from the Vendor, will send the e-invoice to the registered mobile number & email ID of the respective Vendor or their authorized person on their registered contact details. mrs work reserves its right to recover such applicable fees, cost, expenses and taxes etc from time to time. Vendors agrees/understands that mrs work may present the payment mandates i.e. ECS / CCSI / NACH any number of times to receive its mrs dues / payments & to provide uninterrupted services.

1. b) The vendors shall furnish the KYC documents or any other documents, as may be required by mrs work, on or before the first ECS/ CCSI/ NACH clearance. For the purpose of clarity, KYC documents include, (1) the passport; (2) the driving licence; (3) Voter’s Identity Card issued by the Election Commission of India; (4) Copy of Aadhar Cards; (5) Job card issued by NREGA duly signed by an officer of the State Government; (6) letter issued by the National Population Register containing details of name and address; along with PAN Card. In addition to aforesaid, the vendors also needs to furnish the documents relating to the business listing such as, Certificate of incorporation, PAN Cards of the company, Registration certificate, GST certificate, Shop & Establishment certificate, or any other Government certificate issued to running their business.

10)PAYMENT MODES:

1. i) mrs work allows the Vendor to make the payments for the Services, including the payment of the Service/Listing Fee, i.e., the Total Fee excluding Service Fee/ Subscription Fee by way any of the following modes:

(a) Cheque; (b) Demand Draft; (c) RTGS (Real Time Gross Settlement); (d) ECS (Electronic Clearing Service); and, (e) CCSI (Credit Card Standing Instruction) (f) NACH (National Automated Clearing House)

(ii) It is hereby clarified that mrs work does not encourage/prefer that payments be made in cash. Any cash payments made by the Vendor pursuant to Terms of Service with mrs work, shall be at the sole risk of the Vendor, without any recourse to mrs work. Vendors shall not share to any employee of mrs work Limited any banking related information or any information that is considered to be sensitive personal information within the meaning of Information Technology Act, 2000 as amended or any other law for the time being in force.

iii) Payments can be made by the Vendor either weekly, fortnightly, monthly, quarterly and half-yearly as directed by mrs work. mrs work shall make best efforts to activate the Terms Of Service within 14 (Fourteen) working days from the date of receipt of the Service Fee and relevant documents into its bank account, for the respective Listing (subject to delay due to technical malfunctions). However mrs work will not be liable in any manner for any delay in activating the Service of Vendor.

11)CONSEQUENCES OF NON-PAYMENT OF SERVICE FEE / ECS AMOUNT:

1. a) The Vendor hereby agrees that it shall make the payment via such mode which is mentioned on the Clause 10 of these Terms. Any dishonor of payments will attract provisions of Section 138 of the Negotiable Instruments Act 1881 including other appropriate legal proceedings to recover its mrs dues. The Vendor shall also be liable to pay interest @18 % per annum during that period. mrs work reserve its right to recover to recover its mrs dues as per the services or the packages availed by the Vendor.
2. b) In the event if the Vendor fails to make any payment for the services as availed, including the Service Fee or the ECS amount, in time and as per the payment plan chosen by him, mrs work may also, in its sole discretion, suspend the Vendor’s Listing or access to the Service, as the case may be, until the Vendor makes necessary payments. Further, the Vendor agrees and acknowledges that the Vendor shall be deemed to have waived his rights to the Service and the Vendor’s listing for the period during which the Service and the Listing is suspended for non-payment. The right of mrs work to determine the listing, suspend the Service and the Listing shall be without prejudice to mrs work’s right to terminate the services for any material breach committed by the Vendor. Vendor hereby acknowledges that the opted position/listing will be released to other Vendors in the event of non-payment of Service fee or ECS amount without any notice/intimation from mrs work.

12)LUMP SUM PAYMENT MODE:

Vendors who pays the lump sum amount while availing the services under such payment mode the tenure of the Service will be equivalent to the amount paid by the Vendor.

13)ISSUANCE OF INVOICE/ANNEXURES:

1. a) On receipt of the consideration, the services shall be activated Once the services is activated mrs work shares the invoice to the Vendors on their registered email ID and/or mobile number via email/sms & other electronic modes along with an invoice & other details as may be required.
2. b) Invoice is valid subject to timely realization of the payment.

14)PRIORITY OF INFORMATION ABOUT VENDORS:

For mrswork, providing Information that is relevant to the User is a priority. The User may or may not identify the location and category in respect of which he is seeking Information and mrs work will provide such Information (subject to availability of such information) based on such choice of the Users. Amongst the Vendors who fall within the parameters identified by the User, Information about Vendors registered with mrs work, that is, the Vendors is first provided on best effort basis, subject to delays due to any technical malfunction. Priority among Vendors i.e., determined on the basis of the listing selected by the Vendor and on the basis of Total Fee to be paid by the Vendor. Nothing contained in the herein, shall be deemed to restrict or prevent mrs work from providing Users with Information about other Vendors whether in priority to the Vendors or otherwise, as mrs work may in its sole discretion determine. The Vendor acknowledges that mrs work will merely convey the Information to the Users on demand and does not guarantee that any of such User requests will result in business prospects for the Vendor.

15)NO GUARANTEE OF BUSINESS:

mrs work does not guarantee that enquiries/leads will be generated by it for the Vendor or that any of such enquiries/leads will be converted into business for the Vendor.

16)NO MARKETING:

mrs work is not obliged and does not market the offerings of Vendor and shall not be obliged to recommend Vendor to the Users. mrs work’s obligation under the contract is limited to the obligations explicitly set out herein and in no event does mrs work undertake to generate or guarantee Enquiries or business to the Vendor.

18)CONFIDENTIALITY AND RELATED OBLIGATIONS:

The Vendor shall keep any information regarding the Users of the Service (“User Information”) confidential both, during the subsistence of this Terms Of Service and after its termination. The Vendor shall not, without the prior written consent of mrs work, transfer (whether for consideration or otherwise) User Information to any third party for any reason whatsoever. The Vendor is specifically prohibited from using the User Information for purposes of seeking any commercial gain out of said User Information. In the event mrs work is made aware of any such practice of the Vendor in violation of the terms of this Terms Of Service, mrs work shall be entitled to terminate the Services as well as initiate such legal proceedings against the Vendor, as it may deem fit at its sole discretion and without prejudice to rights available to it under applicable law.

19)VENDORS’ OBLIGATIONS TOWARDS END USERS:

1. a) The vendor shall be responsible for any delivery, after-sales service, payment, invoicing or collection, sales enquiries, support maintenance services and/or any other obligations or services relating to or in respect of the Products/services provided by Vendors to end users. Such services shall be the sole responsibility of the Vendor/vendors.
2. b) If any dispute raised by the End Users regarding the products/services, the vendor shall be obliged, forthwith, either to take back or withdraw defective goods or to withdraw or discontinue deficient services, or if fails to rectify defective goods or deficient services, then to refund the consideration within the period stipulated in the bill or cash memo or receipt or in the absence of such stipulation, within a period of Two days;
3. c) In the event vendor is unable to resolve the grievances of any End User as per the satisfaction of End User, then mrs work as per its discretion reserves the right to suspend the services/terminate the services or take any other measures as it may deem fit and proper.
4. d) The vendor acknowledges and accepts that vendor is solely responsible (i) for falsely describing its product or service; or (ii) to give a false guarantee to, or is likely to mislead the consumers as to the nature, substance, quantity or quality of such product or service; or (iii) to deliberately conceals important information in relation to any product or service; or (iv) for falsely representing about the standard, quality, quantity, grade, composition, style or model of goods/products; or (v) for falsely represents about the standard, quality or grade of services; or (vi) for falsely representing any re-built, second-hand, renovated, reconditioned or old goods as new goods; or (vii) for falsely representing about the sponsorship, approval, performance, characteristics, accessories, uses or benefits of goods or services; or (viii) for falsely representing about the sponsorship or approval or affiliation; or (ix) makes a false or misleading representation concerning the need for, or the usefulness of, any goods or services; or (x) gives to the public any false warranty or guarantee of the performance, efficacy or length of life of a product or of any goods: or (xi) gives false or misleading facts disparaging the goods, services or trade; or (xii) for the goods do not comply with the standards prescribed by the competent authority relating to performance, composition, contents, design, constructions, finishing or packaging as are necessary to prevent or reduce the risk of injury to the person using the goods; (vi) for manufacturing of spurious goods or offering such goods for sale or adopting deceptive practices in the provision of services; (vii) for not issuing bill or cash memo or receipt for the goods sold or services rendered in such manner as may be prescribed; (ix) for disclosing to other person any personal information given in confidence by the user/consumer unless such disclosure is made in accordance with the provisions of any law for the time being in force.
5. e) The vendors shall be solely responsible for the accuracy of all information and/or validity of the Prices and any other charges and/or other information relating to the Products and/or services. The vendors shall be solely responsible for the price to be charged by them in accordance with law time being in force.

20)VENDORS’ OBLIGATIONS TOWARDS MRS WORK LIMITED:

1. a) The vendor acknowledges that it shall be solely responsible for all materials/information and its use of mrswork’s directory services. The Vendor/vendor agrees that nothing in its Materials/information or its use of the Directory Services will be false, misleading, defamatory, harassing, or threatening, will constitute unfair competition or unfair commercial practice, will violate any applicable Law, or will infringe or misappropriate the Intellectual Property Rights of any third party. The vendor is solely responsible for the activities of any contractor, representative, or any of its agents or other persons acting on its behalf in connection with this contract. The Vendor/vendor will ensure that it’s complying with all applicable Law, including Law related to data protection and privacy.
2. b) The vendor acknowledges that mrs workl is basically a local search proving directory service and do not seek any fulfilment of the product / services delivered or not, and it is the vendor responsibility to deliver the goods & services whose business is listed on mrs work’s platform.
3. c) The vendor acknowledges that mrs work is not responsible for the goods or services, or any dispute between the vendors & end users. It is the responsibility of the vendors to resolve any dispute or claim raised by end users.
4. d) The vendor acknowledges that mrs work warrants that any proof/ intimation of dispatch of such Proof of Fulfilment provided will be authentic, whether electronic or otherwise. Provided that, if mrs work so requires, the physical proof of dispatch of the Proof of Fulfilment of the Product shall be made available to mrs work. All Proof of Fulfilment of Products shall be maintained by the vendor for a period of at least 3 (Three) year from the date of such fulfilment.
5. e) The vendor acknowledges that mrs work shall also not be responsible for any non-delivery/non-fulfilment of any Products/Services sold by sellers/vendors to the end users. All risks associated with the delivery/fulfilment of the Products/Services shall be solely that of the Vendors. Any and all disputes regarding quality, merchantability, non-delivery/non-fulfilment and delay in delivery/fulfilment of the Products/services or otherwise will be dealt with by and between the Vendors directly and End users and mrs work shall not be made party to such disputes. The Vendors shall hold mrs work saved and harmless from any such actions or claims that may be initiated against it. The vendors shall also indemnify and hold indemnified mrs work at all times against all such actions and claims.
6. f) The vendor acknowledges that mrs work shall not be responsible for any fault, imperfection, shortcoming or inadequacy in the quality, quantity, potency, purity or standard or nature and manner of performance of any product or of any goods/services, sold by sellers/Vendors listed with mrs wrok’s directory service, which is required to be maintained by or under any law.
7. g) The vendor acknowledges and accepts that it restrains itself from: (i) unreasonable security deposits from end users for the performance of contractual obligations; or (ii) imposing any unreasonable penalty on the end users, for the breach of contract; or (iii) refusing to accept early repayment of debts on payment of applicable penalty; or (iv) entitling a party to the contract to terminate such contract unilaterally, without reasonable cause; or (v) permitting or has the effect of permitting one party to assign the contract to the detriment of the end users, without his consent; or (vi) imposing on the end users any unreasonable charge, obligation or condition; or (vii) manipulation of price or its conditions of delivery or to affect flow of supplies with intent to impose unjustified costs or restrictions.

21)VENDORS’ GENERAL OBLIGATIONS:

(a) Vendor represents and warrants that (i) it is a bona fide business organization carrying on business in relation to the items disclosed to mrs work; (ii) it has the rights to use the trademarks; (iii) the business carried on by vendor does not violate or infringe upon any law or regulation and all registrations, authorizations and /permission necessary approvals required for carrying on business have been procured by it; and (iv) all information provided about itself (Vendor) to mrs work, is and shall at all times be accurate, valid and complete; (v) it would be solely responsible and liable for the information provided (including but not limited to the content or details pertaining to any intellectual property provided by the Vendor to mrs work) to mrs work.(vi) Vendor shall not have right to terminate the Service upto 9 months from the date of activation of the Service. For the purpose of clarity it is agreed between the parties that mrs work will not be liable to refund any ECS amount which has been deducted during the validity of the contract.

(b) Additional Covenants (i) The vendor acknowledges and accepts that any grievance as to the Services will be entertained only as long as the Service remains in force and that mrs work will not entertain such grievances post-expiry or termination of the Service; (ii) Vendor accepts that it is his/her responsibility to update contact information, information pertaining to its products/services using the online edit option available in their listing and keep mrs work updated in this regard. In the event the relevant information is not updated accurately, the Vendor would, by default, be bound by the explanation or description of the product/service or any other details of the vendor communicated by mrs work to the Users or any other third party; (iii) Vendor hereby agrees to keep proper receipts, invoices and details for the transactions entered into by it (Vendor) and the User; (iv) The Vendor undertakes to provide a copy of the licenses/ registrations or any other documents including but not limited to valid Identity proofs such as ration card, adhar card, pan card, passport, voter id card and residential proofs such as electricity bill, telephone bill, bank passbook etc, as required by it (Vendor) to run the business. The vendor acknowledges that any breach of the covenants set forth herein may cause delay in activation, non-activation or termination of the services by mrs work, at its sole discretion. Vendor further acknowledges that vendor shall not be entitled for any refund, compensation, damages, expenses, interest arising of out of business loss, claims, actions, inconvenience suffered by vendor from delay in activation of services, non-activation of services or termination of the services due to their (Vendor’s) fault of not providing documents, delay in providing the relevant documents or providing incomplete documents to mrs work. It is further acknowledged by a vendor that mrs work will be at no obligation to follow-up with vendor for the documents as mentioned herein and it will be vendor’s sole responsibility including but not limited to share/upload all the relevant documents confirming their identity, address and business registration details with mrs work. (v) Vendor hereby agrees and undertakes that during the term of this Contract and after its termination of this Contract (for any reason), it will not directly or indirectly forward leads/enquiries to any third party, mis-utilize, cheat, solicit, or usurp or attempt to solicit, divert or take away any of mrs work’s enquiries/leads. Any such conduct by vendor will lead to an immediate termination of the services and mrs work at its discretion will initiate proceedings against vendor before appropriate forum. (vi) Vendor hereby agrees and confirms that during the term of this Contract and after its termination (for any reason), vendor will not directly or indirectly either for itself or for any other commercial enterprise, solicit, divert, hire or attempt to solicit, divert or usurp, any of mrs work’s employees, business or prospective users/callers. Vendor shall not advertise or perform any solicitation, including but not limited to solicitation of users to use the services of Vendor directly or promoting its services by any means whereby user are motivated to not to use the mrs work website/services or to use the Vendor application /services directly. Any conduct by vendor that in mrs work’s discretion restricts or inhibits any other user/customer from using or enjoying the mrs work services will not be permitted. During the term of this Contract and for 5 (five) years after any termination of this Contract, Vendor will not directly or indirectly, in any capacity:- (a) solicit any users of mrs work by means of providing discounts, gift coupons etc in the event users uses the website of vendor directly. (b) divert, entice, or otherwise take away from mrs work the business of any user/customer, or attempt to do so, or (c) solicit or induce any user/customer to divert or reduce its relationship with the mrs work. Vendor will not, and will not authorize any third party to generate automated, fraudulent or otherwise invalid enquiries, clicks or conversions, ratings, reviews etc.; conceal enquiries, conversions for Service where they are required to be disclosed or use any automated means or form of scraping or data extraction to access, query or otherwise collect listing service related information from any Property except as expressly permitted by mrs work. Vendor will direct communications regarding Service under the Term of Service only to mrs work.

(c) It is vendor’s sole responsibility to keep his id/password/login id safely so that no one can misuse it and do the changes in the listing visible on mrs work portals to cause any wrongful harm to mrs work or its users. Vendor represents that in event the loss is caused due to negligence of vendor, such as where he has shared the payment credentials, OTP details etc., then vendor will bear the entire loss and mrs work shall not be responsible for the same.

22)DISCLAIMER AND LIMITATION OF LIABILITY:

To the fullest extent permitted by law, mrs workl disclaims all warranties, express or implied, including without limitation for non-infringement, merchantability, satisfactory quality and fitness for purpose. To the fullest extent permitted by law, mrs work disclaims all guarantees regarding accurate Listing of the Vendor. Vendor understands that there may be errors in such positioning. Neither mrs work nor the Vendor will be liable for any consequential, special, indirect, exemplary, or punitive damages (including without limitation loss of profits, revenue, interest, goodwill) whether in contract, tort (including negligence) or any other legal theory, even if advised of the possibility of such damages and notwithstanding any failure of essential purpose or of any remedy except for vendor’s indemnification obligation. mrs work’s aggregate liability to the vendor is limited to amounts paid to mrs work by vendor during the 12 (twelve) months immediately preceding the date of the claim. mrs work is also not liable for any claim owing to any misrepresentation of the information pertaining to the Vendor so long as the information exhibited/ communicated by mrs work conforms to the Information made available by the vendor or its authorized representative.

23)ADDITIONAL DISCLAIMER:

1. a) Vendor confirms that it will be solely responsible and liable for all matters between User and the Vendor, including but not limited to transactions entered into between such User and the Vendor. Further, it is hereby declared that mrs work does not verify the identity of the User of the Service and that the information provided to Vendors is the information received from the User and will not be independently verified by mrs work.
2. b) In the event of receipt of any complaints from the Users regarding the Vendor or Vendor’s product/service, mrs work reserves the right to discontinue the provision of Service to the Vendor or take any other action as deemed appropriate. Notwithstanding anything to the contrary contained in this Term, mrs work may also forfeit the amount lying to the credit of such Vendor and terminate the services at its sole discretion.
3. c) Vendor also agrees that at no time shall mrs work vouch for or guarantee the performance of services or delivery of products by the vendor and mrs work will not be liable for any non-payment of amounts due to the vendor by any User.

24)DISPUTE RESOLUTION:

1. a) If the dispute raised by the Vendor regarding the defective or deficient services, mrs work shall be obliged, forthwith, to repair or to remove the defects in products or deficiencies in the services in question or to replace or maintain the products with new products of similar description which shall be free from any defect. Provided that mrs work shall not be liable to refund, if the Vendor: (i) act of omission or commission or negligence or conscious withholding any information, incomplete, and inaccurate information; (ii) does not follow the instructions or warnings issues by mrs work; (iii) has misused, altered, or modified the product ; (iv) fails to inform mrs work about the defective products or deficient services, within the period of 48 hrs., from the receipt of such products/services;(v) mrs work provides the products/services as per Term of Service.
2. b) Additionally, if mrs work is providing defective or deficient services evidently, due to any system error, technical issue, human error or any other acts or omissions which is beyond its control, during the tenure of the contract, then it will not be considered as material breach of the terms of this contract. In such events, Vendor will bring it to the notice of mrs work and thereafter mrs work will conduct necessary investigation and based on the outcome of investigation may extend the services for equivalent days without any additional cost to vendor or provide other alternate solutions. The calculation of such extended period will be from the date of receipt of such intimation by mrs work from vendor. However, mrs work will have all the rights to give the details/information/system generated report evidencing that there were no default on the part of the mrs work, hence mrs work is not responsible for the extension of the services or any other alternate solutions. As mentioned under this clause, it will be the Vendor sole and exclusive remedy in the event of mrs work’s failure to perform the services as specified under this contract.
3. c) Any complaints or concerns with regard to content and or comment or breach of these terms, you can email to us at gmail id, with brief details of your complaint or call on our hotline No. 9627997775. Our customer service staff will acknowledge and redress your complaint on best effort basis and as per applicable Terms of Service.

25)TERMINATION:

1. a) The term of this Contract begins upon Vendor’s registration or use of the Services and will end when terminated by any party (the “Term”). The Vendor may only terminate the Service, by giving 3 (three) months written notice (either by email or through registered post), prior to the automatic renewal of the same, stating his intentions of discontinuing the Services.
2. b) mrs work reserves the right to terminate the Service at any time, either with or without cause. If the Vendor commits a breach of a material duty owed to mrs work, mrs work may, at its discretion, call upon the vendor to rectify the breach within 7 (Seven) days of the receipt of notice, failing which mrs work may terminate the relationship between Vendor and mrs work.
3. c) Upon termination of the Service, mrs work will not be bound to delist the Vendor as a Vendor and cease disseminating Information of the Vendor to the Users. However upon termination, mrs work shall have the right to delist the Vendor without prior intimation thereof to the vendor.
4. d) In case of any technical difficulties in continuing the services, mrs work reserves the right to terminate the services by giving written/oral intimation to the vendor.
5. e) If the Vendor terminates the Service, either by efflux of time or by determination under this Terms of Service, the balance of the deposit placed by the vendor with mrs work, if any, (after deducting payments for the period/tenure for which Services have already been provided by mrs work) shall be retained by mrs work. Under no circumstances, shall the Vendor be entitled to claim a refund of amounts already paid to mrs work. If mrs work terminates the service for reasons attributable solely to mrs work, in any manner whatsoever, it shall either refund the amounts on proportionate basis or provide any alternate services.
6. f) mrs work may terminate the Service if vendor engages in fraud or other illegal or unethical activities, or in any activities which mrs work in its reasonable judgment believes is in contravention, of any laws as may be applicable from time to time or of accepted industry practice and which under the circumstances could adversely affect the reputation or business of mrs work.
7. g) This contract will be terminated forthwith by mrs work on the happening of any of the following events:

> If the vendor becomes or is declared bankrupt or goes in liquidation voluntary or compulsory, except for the purpose of amalgamation or reconstruction;

> If the vendor ceases to carry on its business or suspends all or substantially all of its operations;

> If a liquidator, receiver or administrator or any encumbrances takes possession of or is appointed over the whole or any part of the assets of the Vendor;

> If any attachment or distress is levied against any of the assets of the Vendor.

> If there is any material adverse change or any change in applicable law, rules, regulations, directives or guidelines, which prevents the continuing of the arrangement under this Contract.

26)NOTICES:

mrs work shall send notices to Vendors in writing through email or Whatsapp/SMS and may be followed by registered post and dispatched through a reputed courier. Any notice refused by the Vendor would be deemed to have been legally delivered and Vendor will be deemed to have received such notice. Vendors can send notices to mrs work in writing on customer support email id or to company’s registered office address.

26)MODIFICATIONS TO TERMS OF SERVICE:

mrs work reserves the right to change the Terms of Service at any time without any prior notice to the Vendor. Changes to the terms of Service or the Terms of Service shall come into effect upon from the time it is put up on the applicationor by any other mode of communication as may be determined by mrs work. For Terms of Service with Vendor visit http://www.mrswork.com/Terms-of-Use.

27)MISCELLANEOUS:

1. a) mrs work’s interpretation of the Terms of Service shall be final and binding on Vendor.
2. b) Vendor agrees that no joint venture, partnership, employment, or agency exists between vendor and mrs work and that the Vendor is not entitled to bind mrs work by its actions.
3. c) mrs work is subject to existing laws and legal process and nothing contained in the Terms of Service is in derogation of mrs work’s right and obligation to comply with the law.
4. d) If any clause or part thereof of the Terms of Service is held to be invalid or unenforceable then the invalid or unenforceable clause/ provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and is nevertheless valid and enforceable and the remainder of the Terms of Service shall continue in effect. Such revision to the Terms of Service will be deemed to have been in effect from the Effective Date.
5. e) Vendor may not assign any rights or obligations against mrs work without mrs work’s prior written consent. mrs work reserves the right to transfer any right or obligation against Vendor by issuance of notice of such assignment to the Vendor. Upon such assignment, the assignee shall be bound by the Terms of Service in the same manner as mrs work and mrs work shall cease to have any liability to Vendor. However, the Parties agree that mrs work has an unfettered right to assign the Terms of Service and the Vendor is only entitled to a notice of such assignment. The Parties further agree that assignment of the Terms of Service by mrs work will not be subject to Vendor’s consent.
6. f) mrs work shall not be responsible for any delay or deficiency in services due to any force majeure events such technical glitch, server issue, natural disasters, acts of terrorism, civil labor strike, labor and transportation strikes or any other acts beyond its control. During a force majeure event, the obligations of mrs work under the Terms of Service will stand suspended.
7. g) Nothing in the Terms of Service obliges or will be deemed to oblige mrs work to provide any credit to the Vendor.
8. h) Vendors agrees that mrs work reserves its right to present the payment mandates i.e. ECS / CCSI / NACH any number of times to receive its mrs dues / payments for the services rendered under this terms of service.
9. i) mrs work has its own Reviews, Ratings and Comments on its portals which will be posted by the users of mrs work. However, mrs work takes no responsibility and assumes no liability for any content posted by any caller/third party on mrs work site or on any mediums of mrs work.

28)ARBITRATION:

All disputes, differences and/or claims arising out of the Terms of Service shall be settled by Arbitration in accordance with the provisions of Arbitration and Conciliation Act, 1996 or any statutory amendment thereof. The dispute shall be referred to a single arbitrator who shall be appointed by the authorized representative/ Director of mrs work. The Vendor shall not challenge the nomination of Arbitrator or his award on the ground that the nomination is made by authorized representative/ Director of mrs work. The arbitration proceedings shall be held at Agra and the arbitration shall be conducted in Hindi Language. The award of the Arbitration shall be final and binding on the Vendor and mrs work. The arbitrator will pass a written and reasoned award and will be entitled to award cost of the proceedings.

29)ENTIRE CONTRACT:

This Contract, including any Invoice, Annexures, along with the Terms of Service hereto forms a single Contract between the Parties hereto and constitute the entire understanding between the Parties with regard to the subject matter hereof and supersede any other TERMS between the Parties relating to the subject matter hereof.

30)AMENDMENTS AND WAIVERS:

Unless otherwise expressly stated in this Terms of Service, the failure on the part of mrs work to exercise or delay in exercising a right or remedy under this Terms shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under this Terms of Service shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy available to mrs work.